Handling a customer complaint in a busy setting
#32 of #DEXR100 takes you into a typical escalation moment if a client doesn't get their way.
Use the embedded 3D viewer below to try it out yourself.
Description
In this training scenario, you're placed in the role of a café staff member dealing with a frustrated or irate customer. The goal is to practice emotional regulation, conflict resolution, and professional communication under pressure. The customer may be upset about something like a wrong order, a delay, or poor service.
Learning Goals
By the end of this lesson, students will be practice to:
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Listen actively and validate the customer’s frustration.
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Offer solutions or compromises within café policy.
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Maintain professionalism while protecting your boundaries.
How to use in the classroom
- This lesson works well in a series of explorative VR scenarios immersing students in unknown situations.
- The intended age range is middle school to adult learners.
How it's made - behind the scenes
We decorated the scene with library assets & made custom assets for this level.The platform includes an extensive collection of 3D models that you can use directly. With our Blender add-on, you can also push assets into the Dexr platform and iterate quickly, with instant updates enabled through real-time libraries and asset streaming. Next we added the desired props specifically for this lesson.
Inside the web-based, no-code editor, we built the lesson flow with Events & Actions (for example guiding the learner to pick the right tool, highlighting safety steps, and triggering animations). We layered in TTS narration from a 3D guide, added push guidance panels for clarity, and embedded quick knowledge checks at each stage. Like all Dexr lessons, it runs fully in the browser with no installs required, making it classroom-ready and easy to track learner progress through our LEAP learning framework.
Learn more about our platform here.
Made by Team Dexr
This blog post is part of our #DEXR100 initiative. Read more about that here.
